Privacy Policy

How we protect and use your information

Your Privacy Matters

At Lost Pet Alarm, operated by Nozemans Software Pte Ltd (UEN: 202507332E), we take your privacy seriously. This policy explains what information we collect, how we use it, and your rights regarding your personal data. We are committed to protecting your information while helping you find your lost pet.

Information We Collect

When you use Lost Pet Alarm, we collect the following types of information:

Pet information: Name, type, breed, photo, physical description, and last known location
Contact information: Your email address, phone number (optional), and name
Location data: The location where your pet was last seen and your search area preferences
Payment information: Processed securely through Stripe (we do not store your credit card details)
Usage data: How you interact with our website, including pages visited and features used

How We Use Your Information

We use your information to:

Create and deliver targeted advertisements on Facebook and Instagram to help find your pet
Display your pet's information on our Lost & Found directory
Send you notifications when someone reports a sighting of your pet
Provide customer support and respond to your inquiries
Improve our service and user experience

Data Sharing and Third Parties

We share your information only when necessary:

Meta (Facebook/Instagram): We share pet information and photos to run advertising campaigns
Stripe: Payment processing (they handle all payment data securely)
Hosting providers: To store and deliver our service securely
Public display: Pet information you choose to make public is visible on our website and in ads

Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of all personal data we hold about you
Correction: Update or correct any inaccurate information
Deletion: Request deletion of your data (subject to legal obligations)
Object: Object to processing of your data for certain purposes

Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website, remember your preferences, and analyze how our service is used. You can control cookie settings through your browser, though some features may not work properly if cookies are disabled.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. If your pet is found and you close your alarm, we will retain basic information for up to 12 months for statistical and legal purposes, after which it will be permanently deleted unless you request earlier deletion.

Security Measures

We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest, secure authentication systems, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting a notice on our website or sending you an email. Your continued use of our service after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us at [email protected]. You may also reach us at our registered address: Nozemans Software Pte Ltd, 160 Robinson Road, #14-004, Singapore 068914. We're here to address your concerns and ensure your privacy is protected.